Refund Policy – Plane To Paradise™

At Plane To Paradise™, we operate as an independent IATAN-accredited travel agency. We work with licensed and authorized airline consolidators and travel suppliers. All flight bookings made through our platform are subject to the following refund terms:

1. General Policy

• All airline ticket sales made through Plane To Paradise™ are considered final once the ticket has been issued.
• Refund eligibility is governed solely by the fare rules and policies of the airline that issued the ticket.
• Plane To Paradise™ does not guarantee refunds unless the airline explicitly authorizes them.

2. Airline Tickets

• Most airline tickets—especially Basic Economy and other discounted fares—are non-refundable and non-transferable.
• Refunds are only permitted if allowed under the specific fare rules purchased and may be subject to airline penalties, service fees, and fare differences.
• No-show tickets (failure to board or check in) are strictly non-refundable.
• For refundable fares, processing times typically range from 7–21 business days after airline approval.

3. Service Fees & Agency Charges

• Plane To Paradise™ charges a non-refundable service fee for all flight bookings. This fee is not refunded under any circumstances—even if the airline approves a refund.
• Administrative or processing fees may apply for handling cancellations, changes, or refund submissions.

4. Supplier-Initiated Changes (Airline Cancellations)

If an airline cancels, significantly changes, or delays a flight, refund or credit decisions are made solely by the airline. Plane To Paradise™ will assist in submitting requests but holds no liability for airline decisions or timelines.

5. Processing & Timelines

• Refund requests must be submitted in writing to Plane To Paradise™.
• Airline-approved refunds may take 7–21 business days depending on the carrier’s processing time.
• All refunds are issued to the original form of payment used at the time of booking.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Visa denial or passport/document issues.
• Flight delays, cancellations, or schedule changes (airline responsibility).
• No-shows or late arrival at the airport.
• Partially used tickets.
• Non-refundable service fees, booking fees, or administrative charges.

7. Chargebacks & Disputes

Unauthorized chargebacks are considered a violation of this policy. Plane To Paradise™ reserves the right to dispute chargebacks by providing booking records, call logs, and proof of customer authorization.

8. Policy Acknowledgment

By completing a flight booking with Plane To Paradise™, customers acknowledge and accept this strict refund policy. Travelers are responsible for reviewing all fare rules, terms, and conditions before purchase.

Restricted Fare Policy

Certain promotional, negotiated, private, consolidator, contract, unpublished, wholesale, or specially discounted travel arrangements are made available through limited inventory sources and are offered at reduced pricing in consideration of specific fare restrictions.

By authorizing the reservation, the traveler acknowledges and agrees that the booking may be immediately secured, purchased, confirmed, ticketed, reserved, or otherwise committed through one or more travel suppliers, consolidators, wholesalers, distribution partners, or service providers. Once such commitment occurs, the transaction shall be deemed final and the reservation may become non-refundable, non-cancellable, non-exchangeable, non-transferable, and ineligible for credit, reimbursement, charge reversal, or refund.

The traveler understands that the discounted pricing associated with these arrangements is contingent upon accepting the applicable restrictions and that the reservation may not provide the flexibility, cancellation rights, refundability, exchange options, or post-purchase modifications available under standard retail fares.

All requests for cancellation, modification, exchange, credit, or refund shall remain subject to the rules, restrictions, and conditions imposed by the applicable supplier. Where no cancellation, refund, exchange, or credit rights are made available by the supplier, no cancellation, refund, exchange, or credit shall be available through the booking facilitator.

By completing the transaction, the traveler confirms that the itinerary, traveler information, pricing, restrictions, and applicable conditions have been reviewed, disclosed, understood, and accepted prior to purchase.