Refund Policy – Plane To Paradise

At Plane To Paradise, we operate as an independent IATAN-accredited travel agency. We work with licensed and authorized airline consolidators and travel suppliers. All flight bookings made through our platform are subject to the following refund terms:

1. General Policy

All airline ticket sales made through Plane To Paradise are considered final once the ticket has been issued.
Refund eligibility is governed solely by the fare rules and policies of the airline that issued the ticket.
Plane To Paradise does not guarantee refunds unless the airline explicitly authorizes them.

2. Airline Tickets

Most airline tickets—especially Basic Economy and other discounted fares—are non-refundable and non-transferable.
Refunds are only permitted if allowed under the specific fare rules purchased and may be subject to airline penalties, service fees, and fare differences.
No-show tickets (failure to board or check in) are strictly non-refundable.
For refundable fares, processing times typically range from 7–21 business days after airline approval.

3. Service Fees & Agency Charges

Plane To Paradise charges a non-refundable service fee for all flight bookings. This fee is not refunded under any circumstances—even if the airline approves a refund.
Administrative or processing fees may apply for handling cancellations, changes, or refund submissions.

4. Supplier-Initiated Changes (Airline Cancellations)

If an airline cancels, significantly changes, or delays a flight, refund or credit decisions are made solely by the airline. Plane To Paradise will assist in submitting requests but holds no liability for airline decisions or timelines.

5. Processing & Timelines

Refund requests must be submitted in writing to Plane To Paradise.
Airline-approved refunds may take 7–21 business days depending on the carrier’s processing time.
All refunds are issued to the original form of payment used at the time of booking.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

Visa denial or passport/document issues.
Flight delays, cancellations, or schedule changes (airline responsibility).
No-shows or late arrival at the airport.
Partially used tickets.
Non-refundable service fees, booking fees, or administrative charges.

7. Chargebacks & Disputes

Unauthorized chargebacks are considered a violation of this policy. Plane To Paradise reserves the right to dispute chargebacks by providing booking records, call logs, and proof of customer authorization.

8. Policy Acknowledgment

By completing a flight booking with Plane To Paradise, customers acknowledge and accept this strict refund policy. Travelers are responsible for reviewing all fare rules, terms, and conditions before purchase.