FAQs — Plane To Paradise
Helpful answers about bookings, payments, cancellations, and support.
General Questions
1
What is Plane To Paradise?
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Plane To Paradise is an independent, IATAN-accredited online flight agency offering domestic and international airline ticketing services worldwide.
2
Are you affiliated with any airlines?
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No. We are not affiliated with, endorsed by, or officially connected to any airline. We operate independently and work with authorized airline consolidators and suppliers.
3
What does IATAN accreditation mean?
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IATAN accreditation confirms that we are a recognized and authorized flight agency meeting strict industry, ethical, and professional standards to sell airline tickets.
4
Where is Plane To Paradise based?
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We are registered in the State of Pennsylvania, USA, with our principal office located at:
2706 Victoria Ln, Easton, PA 18045
Booking & Reservations
1
What services can I book through Plane To Paradise?
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You can book domestic and international flights through our platform.
2
How do I know if my booking is confirmed?
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Once your flight booking is confirmed, you’ll receive an email that includes:
- Your e-ticket
- Airline booking reference
- Fare rules and baggage details
3
Can I make special requests (meals, seat selection, accessibility)?
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Yes. You may add special requests during booking, and we will forward them to the airline. Final approval depends on the airline’s policies and availability.
4
Do you issue tickets directly?
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Tickets are issued by authorized ARC/IATA travel suppliers under our formal agreements. A booking is only valid once the airline has issued your e-ticket.
5
Can I book last-minute travel?
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Yes, you can book last-minute flights depending on airline availability. Fares may vary based on demand and seat availability.
Payments & Pricing
1
What payment methods do you accept?
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We accept all major credit and debit cards. Some airline ticket bookings may also support PayPal or bank transfers, depending on the issuing supplier.
2
Why do prices change on your website?
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Airfares are sourced dynamically in real time directly from airline suppliers. Prices may change due to:
- Seat availability and demand
- Airline inventory updates
- Fare class or cabin level changes
3
Are there any hidden fees?
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No. All charges, including taxes, airline fees, and service fees, are shown before you confirm your flight booking. You always see the full total upfront.
Cancellations, Refunds & Changes
1
Can I cancel my booking?
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Yes. Cancellation rules vary by airline and fare type. Please review the fare rules displayed at the time of booking before confirming your purchase.
2
How long does a refund take?
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Refunds are processed according to the airline’s policy and typically take 7–21 business days after airline approval.
3
Can I change my flight after booking?
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Changes depend on your fare category. Basic economy fares often do not allow changes, while flexible or refundable fares may permit modifications with applicable airline fees or fare differences.
4
Do you charge service fees for changes or cancellations?
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In some cases, a service fee may apply in addition to airline-imposed penalties. All fees will be disclosed to you before processing any request.
Customer Support & Safety
1
How can I contact customer service?
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You can reach us via phone, email, or through our website’s Live Chat feature.
2
Do you provide 24/7 support?
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Yes. Our support team is available 24/7 to assist with urgent flight issues, changes, or disruptions.
3
How do I know my payment details are secure?
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We use secure, encrypted payment gateways and PCI-compliant systems to ensure your personal and payment information remains protected.
4
What happens if my flight is delayed or cancelled by the airline?
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Airlines are responsible for handling delays and cancellations. However, our team will help you with rebooking options or refund guidance based on the airline’s policies.
+1-855-738-4299