FAQs — Plane To Paradise

Helpful answers about bookings, payments, cancellations, and support.

General Questions

1
What is Plane To Paradise?

Plane To Paradise is an independent, IATAN-accredited online flight agency offering domestic and international airline ticketing services worldwide.

2
Are you affiliated with any airlines?

No. We are not affiliated with, endorsed by, or officially connected to any airline. We operate independently and work with authorized airline consolidators and suppliers.

3
What does IATAN accreditation mean?

IATAN accreditation confirms that we are a recognized and authorized flight agency meeting strict industry, ethical, and professional standards to sell airline tickets.

4
Where is Plane To Paradise based?

We are registered in the State of Pennsylvania, USA, with our principal office located at:

2706 Victoria Ln, Easton, PA 18045

Booking & Reservations

1
What services can I book through Plane To Paradise?

You can book domestic and international flights through our platform.

2
How do I know if my booking is confirmed?

Once your flight booking is confirmed, you’ll receive an email that includes:

  • Your e-ticket
  • Airline booking reference
  • Fare rules and baggage details
3
Can I make special requests (meals, seat selection, accessibility)?

Yes. You may add special requests during booking, and we will forward them to the airline. Final approval depends on the airline’s policies and availability.

4
Do you issue tickets directly?

Tickets are issued by authorized ARC/IATA travel suppliers under our formal agreements. A booking is only valid once the airline has issued your e-ticket.

5
Can I book last-minute travel?

Yes, you can book last-minute flights depending on airline availability. Fares may vary based on demand and seat availability.

Payments & Pricing

1
What payment methods do you accept?

We accept all major credit and debit cards. Some airline ticket bookings may also support PayPal or bank transfers, depending on the issuing supplier.

2
Why do prices change on your website?

Airfares are sourced dynamically in real time directly from airline suppliers. Prices may change due to:

  • Seat availability and demand
  • Airline inventory updates
  • Fare class or cabin level changes
3
Are there any hidden fees?

No. All charges, including taxes, airline fees, and service fees, are shown before you confirm your flight booking. You always see the full total upfront.

Cancellations, Refunds & Changes

1
Can I cancel my booking?

Yes. Cancellation rules vary by airline and fare type. Please review the fare rules displayed at the time of booking before confirming your purchase.

2
How long does a refund take?

Refunds are processed according to the airline’s policy and typically take 7–21 business days after airline approval.

3
Can I change my flight after booking?

Changes depend on your fare category. Basic economy fares often do not allow changes, while flexible or refundable fares may permit modifications with applicable airline fees or fare differences.

4
Do you charge service fees for changes or cancellations?

In some cases, a service fee may apply in addition to airline-imposed penalties. All fees will be disclosed to you before processing any request.

Customer Support & Safety

1
How can I contact customer service?

You can reach us via phone, email, or through our website’s Live Chat feature.

2
Do you provide 24/7 support?

Yes. Our support team is available 24/7 to assist with urgent flight issues, changes, or disruptions.

3
How do I know my payment details are secure?

We use secure, encrypted payment gateways and PCI-compliant systems to ensure your personal and payment information remains protected.

4
What happens if my flight is delayed or cancelled by the airline?

Airlines are responsible for handling delays and cancellations. However, our team will help you with rebooking options or refund guidance based on the airline’s policies.

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